Notification Required
Families must notify us at least one (1) week before the missed session, or no later than one (1) week after the missed session.
Policy
Refund Policy
At OCVA, we are committed to providing high-quality programming while maintaining fair and transparent policies for all families. Please review the following guidelines carefully before registering for any program.
Camps & Clinics
Refund, Cancellation & Attendance Policy
The following policies apply to all OCVA camps, clinics, and seasonal programs. We encourage families to review these terms before completing registration.
Program Refund & Cancellation
Withdrawal Timeline
More than 2 weeks before start
Full RefundFull refund less a $20 administrative fee, or a full credit toward any future OCVA program.
Within 2 weeks of start date
50% Refund50% refund of the registration fee less a $20 administrative fee, or a full credit toward any future OCVA program.
After program has started
No RefundNo refunds will be issued once the program has begun. In certain circumstances, participants may be eligible for a pro-rated credit toward a future OCVA program.
Missed Sessions Policy
Missing a Session After a Program Has Begun
If a participant must miss a session due to a reasonable circumstance (such as illness or injury), please follow the guidelines below.
Credit Eligibility
Eligible participants will receive a credit toward a future OCVA program for reasonable circumstances such as illness or injury.
Multiple Missed Sessions
Missing more than one session is not eligible for credit, unless the circumstance is exceptional and has been reviewed and approved by our Customer Support Team.
Important Notes
- Credits are non-transferable and cannot be redeemed for cash.
- Credits must be used toward future programs only and may be subject to an expiration date.
- All refund and credit requests must be submitted in writing to our Customer Support Team.
Contact & Support
Have questions about our policy?
If you have questions regarding refunds, cancellations, or missed sessions, please contact our Customer Support Team. We are happy to review special circumstances on a case-by-case basis.
Reminder: Please review the policy carefully before registering for any program.